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5
Cannot detect
the paper size
of the original.
Specify the
scanning size.
The set original was misaligned. • Place the original correctly.
• Specify the scan size.
• When placing an original di-
rectly on the exposure glass, the
lifting/lowering action of the
ADF or ARDF triggers the au-
tomatic original size detection
process. Lift the ADF or ARDF
by more than 30 degrees.
Cannot add any
more scanning
mode.
The maximum number of regis-
terable scanning modes has been
exceeded.
The maximum number of modes
that can be stored is 99. Delete un-
needed modes.
Cannot specify
any more scan-
ning area.
The maximum number of regis-
terable scanning areas has been
exceeded.
The maximum number of scan-
ning areas that can be stored is 99.
Delete unneeded scanning area.
Scanner is not
available on the
specified de-
vice.
The TWAIN scanner function
cannot be used on this machine.
Contact your service representative.
Scanner is not
available.
Check the scan-
ner connection
status.
• The machine's main power
switch is off.
• The machine is not connected
to the network correctly.
• Set the main power switch to
“On”.
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall
function of the client computer.
• Use an application such as tel-
net to make sure SNMPv1 or
SNMPv2 is set as the ma-
chine's protocol. See “Net-
work Settings”, General
Settings Guide and “Remote
Maintenance by telnet”, Net-
work Guide.
No response from
the scanner.
The machine is not connected to
the network correctly.
Check whether the machine is con-
nected to the network correctly.
No response from
the scanner.
The network is crowded. Wait for a while, and then try to
reconnect.
Error has oc-
curred in the
scanner.
The application-specified scan
conditions have exceeded the set-
ting range of the machine.
Check whether the scanning set-
tings made with the application
exceed the setting range of the
machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has oc-
curred on the machine.
Call your service representative.
Message Cause Solution