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Problem Causes Solutions
When using On Hook Dial,
"Receiving..." appears and
transmission is not allowed.
If the machine fails to detect
the size of the original when
the [B&W Start] key is
pressed, it performs a
receiving operation.
Press [Scan Size] in [Scan Settings],
select the scan size, and then resend the
document.
LAN-Fax Driver does not
work.
The entered login user
name, login password, or
driver encryption key is
incorrect.
Check your login user name, login
password, or driver encryption key,
and then enter them correctly. For
details, contact your administrator.
Reception
Problem Causes Solutions
Cannot receive files. The telephone line may be
disconnected.
Check if the telephone line is properly
connected to the machine. For details,
see Initial Guide for Fax.
The Receiving File indicator
lights up and the received
document is not printed.
The machine cannot print
because it is out of paper or
toner.
• Load paper into the tray.
• Add toner.
• The paper tray does not contain
paper of the right size. Load paper
of the right size in the paper tray.
The machine does not print
received fax documents.
[Fax Features] is configured
to store received
documents.
Print the fax documents using Web
browser or the Print Stored RX File
function. For details about printing
received faxes stored in memory,
page 184 "Printing Out Faxes Stored in
Memory" and page 245 "Fax Tab".
The machine failed to print
received fax documents.
The paper has run out. Load paper into the tray.
Fax Problems
325