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Error Code Solution
3XXX11 Connection to the server failed while sending an Internet Fax.
• Check if the network cable is properly connected to the
machine.
• Check if the network settings such as the IP address,
DNS, and SMTP settings have been configured properly
(make sure that no double-byte character is used). See
page 253 "Configuring the Network Settings".
3XXX12 E-mail transmission failed while sending an Internet Fax.
• There was an error in the header of the e-mail. Check if
the network settings such as the IP address, DNS, and
SMTP settings have been configured properly (make sure
that no double-byte character is used). See page 253
"Configuring the Network Settings".
3XXX13 E-mail transmission failed while sending an Internet Fax.
• There was an error in the part header of the e-mail.
Check if the network settings such as the IP address,
DNS, and SMTP settings have been configured properly
(make sure that no double-byte character is used). See
page 253 "Configuring the Network Settings".
3XXX14 E-mail transmission failed while sending an Internet Fax.
• There was an error in the converted TIFF file. Check if the
network settings such as the IP address, DNS, and SMTP
settings have been configured properly (make sure that
no double-byte character is used). See page 253
"Configuring the Network Settings".
3XXX33 The machine memory reached capacity while sending an
Internet Fax.
• The fax was too large. Resend the document in parts as
several smaller faxes, or send the fax at a lower
resolution.
Fax Problems
331