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Troubleshooting
Samsung Electronics
Service Manual
7-11
7.5 Common Windows Problems
"File in Use" message appears
during installation.
Exit all software applications. Remove all software from the StartUp Group,
then restart Windows. Reinstall the printer driver.
Problem Possible Cause and Solution
"Error Writing to LPTx" message
appears.
Ensure that all cables are connected correctly and the printer is on.
If bi-directional communication is not turned on in the driver, it will also
cause this message.
"General Protection Fault",
"Exception OE", "Spool32", or
"Illegal Operation" messages
appear.
Close all other applications, reboot Windows and try printing again.
"Fail To Print", "A printer timeout
error occurred." messages appear.
These messages may appear during printing. Just keep waiting until the
printer finishes printing. If the message appears in standby mode or after
printing has been completed, check the connection and/or whether an error
has occurred.
NOTE: Refer to the Microsoft Windows 98/Me/NT 4.0/2000/2003/XP User's Guide that came with your PC for further
information on Windows error messages.
7.6 Common Macintosh Problems
The printer does not print a
document from Acrobat Reader.
You should change the Print Method option to Print as Image when you print
from Acrobat Reader.
Problem Possible Cause and Solution
The document has printed, but the
print job has not disappeared from
the spooler in Mac OS 10.3.2.
Update your Mac OS to OS 10.3.3 or higher.