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38 _Troubleshooting
Common Windows problems
Common Linux problems
Curl
If the printed paper is curled or paper does not feed
into the machine:
• Turn over the stack of paper in the tray. Also try
rotating the paper 180° in the tray.
• Change the printer option and try again. Go to
printer properties, click Paper tab, and set type
to Thin. Refer to the Software section for
details.
An unknown image
repetitively appears
on a next few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an altitude
of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality such
as loose toner or light imaging. You can set this
option through Paper or Printer tab in printer
driver’s properties.
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the StartUp Group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred.” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in ready mode
or after printing has been completed, check the
connection and/or whether an error has
occurred.
Refer to the Microsoft Windows documentation that came with your
computer for further information on Windows error messages.
CONDITION SUGGESTED SOLUTIONS
CONDITION SUGGESTED SOLUTIONS
The machine does
not print.
• Check if the printer driver is installed in your
system. Open Unified Driver Configurator
and switch to the Printers tab in Printers
configuration window to look at the list of
available printers. Make sure that your
machine is displayed on the list. If not,
please, invoke Add new printer wizard to set
up your device.
• Check if the printer is started. Open Printers
configuration and select your machine on the
printers list. Look at the description in the
Selected printer pane. If its status contains
“(stopped)” string, please, press the Start
button. After that normal operation of the
printer should be restored. The "stopped"
status might be activated when some
problems in printing occurred.
• Check if your application has special print
option such as “-oraw”. If “-oraw” is specified
in the command line parameter then remove
it to print properly. For Gimp front-end, select
“print” -> “Setup printer” and edit command
line parameter in the command item.
The machine does
not print whole pages
and its output is half
page printed.
The problem is solved in AFPL Ghostscript v.
8.52 or above. Download the latest version of
AFPL Ghostscript from http://sourceforge.net/
projects/ghostscript/ and install it to solve this
problem.
I encounter error
“Unable to open mfp
port device file!”
when printing a
document.
Please avoid changing print job parameters (via
LPR GUI, for example) while a print job is in
progress. Known versions of CUPS server
break the print job whenever print options are
changed and then try to restart the job from the
beginning. Since Unified Linux Driver locks mfp
port while printing, the abrupt termination of the
driver keeps the port locked and therefore
unavailable for subsequent print jobs. If this
situation occurred, please, try to release the
mfp port.
Refer to Linux User’s Guide that came with your computer for further
information on Linux error messages.