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ROUBLESHOOTING
9.32
Common Macintosh Problems
(SCX-4720F/4720FS only)
Problems in the Chooser
Printing Errors
Problem Possible Cause and Solution
The printer driver
icon does not appear
in Chooser.
Software is not installed correctly.
• The LaserWriter driver should be present as part of the
Macintosh OS. Make sure that the LaserWriter driver is in
the
Extensions
folder within the
Systems
folder. If not,
install the LaserWriter driver component from the
Macintosh OS CD.
• Make sure that you are using a high-quality cable.
• Make sure that the machine is on the correct network.
Select
Network
or
AppleTalk Control Panel
from
Control Panels
in the
Apple
menu and then choose the
correct network.
The machine name
does not appear in
the
Select a
PostScript Printer
box in the Chooser.
• Make sure that the cables are connected correctly and the
machine is turned on.
• Check if “Ready” appears on the display of the control
panel. If not, press the
Stop/Clear
button to switch your
machine to on-line.
• Make sure that the correct printer driver has been selected
in Chooser.
• If the machine resides on a network with multiple zones,
make sure that the correct zone is selected in the
AppleTalk Zones box in Chooser.
• Make sure that AppleTalk is on; the button next to
Active
is selected in Chooser. You may need to restart the
computer to activate the change.
Problem Possible Cause and Solution
You cannot use the
computer while the
machine is printing.
Background Printing has not been selected.
• For LaserWriter 8.3, turn
Background Printing
on in the
Chooser. Status messages will now be redirected to the
Print Monitor allowing you to continue working while the
computer is processing data to be sent to the machine.
• For LaserWriter 8.4 or higher, turn
Background Printing
on at the Print window.