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Troubleshooting
Frequently Asked Questions
Q. What if I don’t subscribe to cable TV?
A. If cable TV is available in your area, data
service may be made available with or without
subscribing to cable TV service. Contact your
local cable service provider for complete informa-
tion on cable services, including high-speed
Internet access.
Q. How do I arrange for installation?
A. Professional installation from your cable
service provider may be provided. A professional
installation ensures proper cable connection to
the modem and to your PC, and ensures proper
configuration of all hardware and software
settings.
Q. How does the WebSTAR Cable Modem
connect to my computer?
A. The cable modem connects to the USB port or
the 10BaseT Ethernet port on your PC. If your PC
is not equipped with an Ethernet interface, an
Ethernet card is available from your local PC or
office supply retailer, or from your cable service
provider.
Q. Once my cable modem is connected, how do I
access the Internet?
A. Your local cable service provider becomes your
Internet Service Provider (ISP), offering a wide
range of services including e-mail, chat, news, and
information services.
Q. Can I watch TV and surf the Internet at the
same time?
A. Absolutely! You can connect your TV and your
cable modem to the cable network using an
optional cable signal splitter.
Q. Can I run more than one device on the
modem?
A. Yes—a single WebSTAR Cable Modem will
support up to 16 devices using an Ethernet hub,
which you can purchase at your local PC or office
supply retailer.