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BlackArmor® NAS User Guide 54
Common Problems and Solutions
I can’t log in to BlackArmor Manager.
Ensure that you are using a valid user name and password. Remember that user names and
passwords are case-sensitive.
I can’t access a share.
Ensure that you have access to that share.
Ensure that you are using a valid user name and password. Remember that user names and
passwords are case-sensitive.
The volume that contains the share may be degraded because of a disk drive error or failure.
Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on
page 39 for more information.
I can’t access a file on a share.
Ensure that you are allowed access to that file.
The volume that contains the share may be degraded because of a disk drive error or failure.
Check the status of your server’s disk drives; see “Monitoring Status with the Server’s LEDs” on
page 39 for more information.
I can’t store any more files on a share because its volume is full.
If you are a user, see your BlackArmor administrator.
If you are an administrator, consider removing some of the files currently stored on the server.
A firmware upgrade failed.
Try to upgrade the firmware manually. For further assistance, contact Seagate Support at
www.seagate.com/support
A volume is in degraded mode.
A disk drive may have failed. For further assistance, contact Seagate Support at
www.seagate.com/support
I can’t get streaming music from the BlackArmor server.
Ensure that you have iTunes installed on your computer. Ensure that you are using a computer
that’s connected to the local network. Ensure that you have access to the share where music
files are stored.