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7-4
PROBLEMS AND SOLUTIONS
If you experience a problem with the fax function, first check the following table. If you cannot solve the problem using
the following table, see chapter 6 of the Operation manual (for general information and copier operation).
Problem Check Solution Page
The machine does
not operate.
Is the fax power switch turned on?
Turn on the
fax
power
switch.
"Fax power switch",
page 0-4.
Dialing is not
possible.
Is the telephone line properly
connected?
Check the connections. "Line connection", page
0-4.
Is the machine power switch
turned on?
Turn the machine power
switch on.
Operation manual (for
general information and
copier operation), page 1-17.
Is the machine in fax mode?
Press the [IMAGE SEND] key
to set the machine to fax mode.
"BASIC PROCEDURE FOR
SENDING FAXES", page 2-2.
The receiving
machine does not
receive your fax.
Does the receiving fax machine
have paper?
Check with the operator of
the receiving machine.
_
Does the receiving machine
support G3 transmission?
Are the sub-address and
passcode correct?
Is the receiving machine ready to receive?
Was the original size detected
correctly?
Check the transmittable
sizes.
"CHECKING THE SIZE
OF A LOADED
ORIGINAL", page 1-8.
The transmitted
image prints out blank
at the receiving side.
Was the original placed so that the
correct side is scanned?
Make sure the original is
placed so that the correct
side is scanned.
"LOADING A
DOCUMENT", page 1-7.
If the receiving machine is using
thermal paper, was the thermal paper
loaded with the wrong side out?
Check with the operator of
the other machine.
_
The transmitted
image is distorted.
Were line conditions poor due to
thunder or another reason?
Try the transmission again.
_
Were the resolution and exposure
settings suitable?
Check the resolution and
exposure settings.
"SELECTING RESOLUTION
AND EXPOSURE SETTINGS",
pages 1-10 and 1-11.
Transmission does
not take place at the
specified time.
Is the machine's clock set to the
correct time?
Set the clock to the correct
time.
Operation manual (for
general information and
copier operation), page 2-12.