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General problems
Problem Check and remedy
Information cannot be
programmed in the fax.
•• Make sure the fax is plugged in and the imaging
film and paper have been loaded. (Programming
is not possible if the imaging film and printing
paper have not been loaded.) See
Loading the
Imaging Film
and
Loading Printing Paper
in
Chapter 1.
Nothing appears in the
display.
•• Make sure the power cord is properly plugged
into a power outlet.
•• Connect another electrical appliance to the
outlet to confirm that it has power.
The machine does not
respond when you press
any of its keys.
•• If a beep sound is not made when you press the
keys, unplug the power cord and then plug it
back in several seconds later.
Automatic document
feeding does not work for
transmission or copying.
•• Check the size and weight of the document (see
Transmittable documents
in Chapter 3).
Voice calls taken on an
extension phone are
interrupted by the fax.
•• The fax may interrupt during a voice call if the
reception mode is set to A.M. To prevent
interruption on a tone dial extension phone,
press any three keys on the extension phone
after answering. (Note: Do not enter the code to
activate fax reception.)
No reception occurs when
polling is attempted.
•• Make sure you have not run out of paper.
•• Make sure the transmitting machine is in
automatic reception mode.
•• If the transmitting machine has polling security,
make sure that your fax number has been
entered both in your machine and in the
transmitting machine.
11.Trouble-
shooting
Problems and Solutions
135