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Troubleshooting your interactive
whiteboard system
Correcting image alignment issues 36
Diagnosing issues using the interactive whiteboard system indicators and controls 36
Interactive whiteboard indicators and controls 36
Projector lights and status 36
Projector error states 37
Your projector doesn’t respond to commands 37
The “Projector Overheated” message appears 38
The “Fan Failure” message appears 38
The “Color Wheel Failure” message appears 39
The “Lamp Failure” message appears 39
The projector Power light isn’t lit 39
Resolving network communication issues 40
Resolving audio issues 41
Resolving video issues 41
Resolving image issues 42
Loss of signal 42
No projected image 42
Partial, scrolling or incorrectly displayed image 43
Unstable or flickering image 43
Your image has a vertical flickering bar 44
Unaligned projected image 44
Accessing the service menu 45
Retrieving your password 46
Resetting the projector 46
Locating serial numbers 46
Transporting your interactive whiteboard system 47
This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, contact your authorized SMART reseller
(smarttech.com/wheretobuy) or consult the SMART Support website (smarttech.com/support).
Chapter 6
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