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C H A P T E R 6
Troubleshootingyour interactivewhiteboard system
46 smarttech.com/kb/170585
Projector
Power light
Projector
Service light
ECP light Interactive
whiteboard
Ready light
Projected
image
Touch and
pen control
Status and related
troubleshooting
Solidamber Off Solidamber Off None None Thesystem isinStandby mode.
Flashing
amber
Off Flashing
amber
Off None None Thesystem is enteringStandby
mode.
Solidgreen Off Solidgreen Solidamber N/A None Theinteractivewhiteboard’s
controllermoduleis startingup.
If this process takes longerthan10
seconds, seeResolvingcontroller
moduleissues onpage48.
Solidgreen Off Solidgreen Flashing
amber
N/A N/A Theinteractivewhiteboard’s
controllermoduleis readytoreceive
afirmwareupdateoris applyinga
firmwareupdate.
If theReadylight flashesamberbut
nofirmwareupdateappears onthe
screen, seeResolvingcontroller
moduleissues onpage48.
Error statuses
Solidgreen Off Solidgreen Solidgreen Incorrect Fullcontrol There’s anissuewiththeprojected
image.
SeeResolvingimageissues onpage
48.
Solidgreen Off Solidgreen Solidgreen Correct None There’sanissuewiththeinteractive
whiteboard.
SeeResolvingoperationissues on
thenext page.
Solidgreen Off Solidgreen Flashing
green
Correct Touchonly SMARTProductDrivers isn’t
installedorrunningcorrectly onthe
connectedcomputer.
Solidgreen Off Solidgreen Off
OR
Solidred
N/A None There’sanissuewiththe
connectionsbetweentheinteractive
whiteboardandtheother
components ofthesystem.
SeeResolvingconnectionissues on
thenext page.
Solidgreen Off Off Off
OR
Solidred
N/A N/A TheECPisn’t receivingpower.
SeeResolvingECPissues onpage
53.
Solidamber Flashingred N/A N/A None N/A There’sanissuewiththeprojector
lamp.
SeeResolvingprojectorerrors on
page48.
Off Flashingred
N/A
Off None None Theprojector’soperating
temperaturehasbeenexceeded.
SeeResolvingprojectorerrors on
page48.
Off Solidred N/A N/A None N/A There’sanissuewiththeprojector’s
fanorcolorwheel.
SeeResolvingprojectorerrors on
page48.