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43 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 2: Ready Light Not On
Non-powered USB hubs or repeaters can’t
provide enough power to your interactive
whiteboard. Connect your interactive
whiteboard directly to your computer.
If you haven’t installed a USB driver on your
computer, the USB port is unable to provide
power to your interactive whiteboard.
If possible, replace the computer with one that
you previously used successfully with your
SMART Board interactive whiteboard. Refer to
the product specifications
for minimum
computer hardware and software requirements.
Replace the controller module with one that you
previously used successfully with an interactive
whiteboard.
Is the computer
turned on?
Yes
No
Yes
Go
back to
Flowchart
1
Contact your next
level of support
No
From
Flowchart
1
Turn on the
computer
Is the
Ready light on
now?
No
Is the USB
cable connected to the
computer and the
controller?
Yes
No
Verify or
replace
USB cable
connections
Is the
Ready light on
now?
No
Replace the
computer
Is the
Ready light on
now?
Replace the
controller module
Is the
Ready light on
now?
No
Yes
Yes
Is the USB
driver installed and
running on the
computer?
Yes
No
Install and
enable driver
Is the
Ready light on
now?
No
Yes
Yes