Filter
Top Products
45 | CHAPTER 5 – TROUBLESHOOTING YOUR SMART BOARD INTERACTIVE
WHITEBOARD
Flowchart 4: Ready Light Flashing Green
NOTES
• This is the normal mouse mode state when SMART Product Drivers aren’t
installed on your computer.
• This mode can be useful for occasional or guest users who don’t require the
use of SMART Board tools or pen tray functions.
• Before you can use SMART Board tools or the pen tray pens and eraser,
SMART Product Drivers must be running. If the SMART Board icon doesn’t
appear in the Windows notification area or the Mac Dock, you must start
SMART Product Drivers.
Remember that you might not want to use SMART Board tools
or the pen tray pens. See the previous notes.
Install SMART Notebook software from the CD included
with your interactive whiteboard, or download it from the
SMART Support website
.
To determine whether SMART Board service is running, open
the SMART control panel and check the message that
appears at the bottom. Start the service if it isn’t running.
For information on how to start SMART Board service,
see Starting SMART Board Service (document 133367
).
If your interactive whiteboard still isn’t operating normally,
contact SMART Technical Support at
www.smarttech.com/contactsupport
.
Do you
want to use
SMART Board tools, or
operate in mouse
mode?
Go
back to
Flowchart
1
Contact your next
level of support
No
Mouse
mode
SMART Board tools
Is SMART
Notebook
installed?
No
Yes
Is the
Ready light
solid green
now?
Install it now
Are
SMART
Product Drivers
running?
No
Yes
Start it now
Yes
Done
Are you
using third-party
USB extenders or
hubs?
Yes
Connect interactive
whiteboard directly
to the computer
No
From
Flowchart
1