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Additional Information
Additional Information
Troubleshooting
If the problem persists after trying the methods below,
contact your nearest Sony dealer.
No picture (screen not lit), no sound
/ Make sure the power cord is connected
securely.
/ Operate with the buttons on the projection TV.
/ Insert the batteries in the remote control with
the correct polarity.
/ Replace the batteries with new ones if they are
weak.
/ Check to see if the TV/VIDEO setting is correct:
when watching TV, set to TV, and when
watching video tapes, set to VIDEO1, 2, or 3
(for KP-41T35 only).
/ Try another channel. It could be station trouble.
/ Perform AUTO SET UP again using the SETUP
button to return to the factory preset condition.
(page 14)
Poor or no picture (screen lit), good sound
/ Adjust PICTURE in the VIDEO menu. (page 23)
/ Adjust BRIGHTNESS in the VIDEO menu.
(page 23)
/ Adjust convergence. (page 16)
/ Check antenna/cable connections. (page 6)
/ Perform AUTO SET UP again using the SETUP
button to return to the factory preset condition.
(page 14)
/ Remove objects from the front of the projection
TV.
Good picture, no sound
/ Press MUTING so that “MUTING” disappears
from the screen. (page 19)
/ Check the MTS setting in the AUDIO menu.
(page 27)
/ Make sure SPEAKER is set to ON in the AUDIO
menu. (page 27)
/ Perform AUTO SET UP again using the SETUP
button to return to the factory preset condition.
(page 14)
No color
/ Adjust the COLOR in the VIDEO menu. (page
23)
/ Confirm that black and white program is not
being broadcast.
/ Perform AUTO SET UP again using the SETUP
button to return to the factory preset condition.
(page 14)
Only snow and noise appear on the screen
/ Check the CABLE setting in the SET UP menu.
(page 17)
/ Check the antenna/cable connections. (page 6)
/ Make sure the channel is broadcasting
programs.
/ Press TV (black button) to change the input
mode. (page 20)
Dotted lines or stripes
/ Adjust the antenna.
/ Move the projection TV away from noise
sources such
as cars, neon signs, and hair-
dryers.
Double images or ghosts
/ Use a highly directional outdoor antenna or a
cable (when the problem is caused by
reflections from nearby mountains or tall
buildings).
Cannot operate menu
/ If the item you want to choose appears in gray,
you cannot select it. Press TV/VIDEO
correctly.
/ Check the CABLE setting in the SET UP menu.
(page 17)
Cannot receive upper channels (UHF) when using an
antenna
/ Make sure CABLE is OFF in the SET UP menu.
(page 17)
/ Use AUTO PROGRAM to add receivable
channels that are not presently in projection TV
memory. (pages 14, 18)
Cannot receive any channels when using
cable TV
/ Make sure CABLE is ON in the SET UP menu.
(page 17)
/ Use AUTO PROGRAM to add receivable
channels that are not presently in projection TV
memory. (pages 14, 18)
Remote control does not operate
/ Batteries could be weak. Replace the batteries.
(page 13)
/ Make sure the projection TV’s power cord is
connected securely to the wall outlet.
/ Press TV (FUNCTION) when operating your
projection TV.
/ Are fluorescent lights too close to the projection
TV? Move them at least 3-4 feet away from the
projection TV.
Cannot gain enough volume when using a cable box
/ Increase the volume at the cable box. Then press
TV (FUNCTION) and adjust the projection TV’s
volume.
The projection TV needs to be cleaned
/ Clean the projection TV with a soft dry cloth.
Never use strong solvents such as thinner or
benzine, which might damage the finish of the
cabinet.