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Hardware Guide
Using your VAIO computer
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Using the modem
Your VAIO desktop is equipped with an internal modem. As described in the printed Getting Started
guide, use the single RJ-11 jack to connect the supplied modem cable to the phone line. Once you have
connected the phone line and registered with an Internet Service Provider, you can take advantage of online
services and the Internet, to register your computer and software online, and to contact VAIO-Link.
Troubleshooting the modem
My modem does not work or cannot establish a connection
❑ Check that the phone line is plugged into your computer.
❑ Make sure that the modem is the only device connected to your phone line.
❑ Check that the phone line is working. You can check the line by plugging in an ordinary phone and
listening for a dial tone.
❑ Check that the phone number the program is dialling is correct. The modem dialling mode may be
incompatible with your telephone line.
❑ The modem may not work properly if you are using a Private Automatic Branch eXchange (PABX).
❑ In the Phone and Modem Options dialog box (Control Panel / Phone and Modem Options), check
that your modem is listed in the Modems tab, and that the location information is correct on the
Dialing Rules tab.
If you do not see the Phone and Modem Options icon, click Switch to Classic View on the left side.
❑ For users in UK: A country-specific phone plug is supplied with your VAIO computer, allowing you to plug
the phone line into the wall jack. We recommend you to use the supplied plug, because the usage of any
other phone plug can decrease the connection quality.