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Troubleshooting
Reading/playing/viewing contents
Symptom Cause/Remedy
A book cannot be
read.
A book with copyright protection
cannot be read on any device other
than the authorized one. If you
never register with the Reader, go
to the Reader Store and complete
registration.
If the book has an expiration date,
confirm whether the book has
already expired (
page 50
).
A book that has been
transferred from your
computer cannot be
read.
Either the Reader
, your computer,
or both ma
y not have been
authorized. Via Reader Library, go
to the “My Account” page in the
Reader Store and authorize the
Reader and your computer.
You may have tried to read the
content owned by another user. The
content owned by another user
cannot be read.
The authorization data may have
been damaged as a result of
shutting down while reading an
eBook. Deauthorize your computer
and the Reader, then authorize
again.
BBeB files cannot be
read.
DRM-protected BBeB books are not
supported. Install the latest version
of Reader Library. Go to the “My
Account” page in the Reader Store,
then download the EPUB version of
the books.
An audio file cannot
be played back.
Audio files that are not supported by
the Reader cannot be played. For
details on supported audio files,
refer to “Support File Format” (
page 195
).
Continued