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Troubleshooting
Sound
Remote Commander/Presentation tool
The picture is not clear. • The picture is out of focus.
c Adjust the focus (see page 18).
• Condensation has accumulated on the lens.
c Leave the projector for about two hours with the power on.
The image extends beyond
the screen.
The APA key has been pressed even though there are black edges
around the image.
c Display the full image on the screen and press the APA key.
c Adjust “Shift” on the INPUT SETTING menu properly (see
page 29).
The picture flickers. “Dot Phase” on the INPUT SETTING menu has not been adjusted
properly.
c Adjust “Dot Phase” on the INPUT SETTING menu properly (see
page 28).
Symptom Cause and Remedy
No sound. • A cable is disconnected or the connections are wrong.
c Check that the proper connections have been made (see
page 14).
• The audio connecting cable used is incorrect.
c Use a no-resistance stereo audio cable (see page 14).
• The sound is muted.
c Press the AUDIO MUTING key to release audio muting (see
page 10).
• The sound is not adjusted properly.
c Adjust the sound with the VOLUME +/– key on the Remote
Commander or adjust “Volume” on the PICTURE SETTING
menu (see page 27).
• “Speaker” is set to “Off.”
c Set “Speaker” in the SET SETTING menu to “On” (see
page 30).
Symptom Cause and Remedy
The Remote Commander
does not work.
• The Remote Commander batteries are dead.
c Replace them with new batteries (see page 11).
• The COMMAND ON/OFF switch is set to OFF.
c Set it to ON.
• The PJ NETWORK selector switch is set to NETWORK.
c Set it to PJ.
The computer cannot be
controlled with the Remote
Commander.
• The USB cable is not connected.
c Connect the projector to the computer using the USB cable.
• You are operating the Air Shot (VPL-CX86 only).
c When using the Air Shot, the computer cannot be controlled
with the Remote Commander.
Use the presentation tool.
Symptom Cause and Remedy