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VAIO User Guide Back | Back to Top
How to Use
Troubleshooting
Hardware
Apps
Network / Internet
Backup / Recovery
Security
Peripheral Devices
What should I do if my VAIO computer becomes unstable
(Windows does not start)?
Try the suggestions below:
Restore computer system files. [Details]
Use the restore point that you created before your VAIO computer becomes unstable.
Restore your VAIO computer from a system image backup if you have created the
backup. Refer to Windows Help and Support for more information. [Details]
Any file you have created or changed after you created the system image backup will
not be restored.
You need to back up such a file with VAIO Care (Rescue Mode) : Recover or
maintain your system. [Details]
Use VAIO Hardware Diagnostics to identify problems on your VAIO computer.
With the app, you can check if the computer hardware (a CPU, a memory module, and
a built-in storage device) needs to be replaced.
To start VAIO Hardware Diagnostics, select Tools and VAIO Hardware
Diagnostics in VAIO Care (Rescue Mode) : Recover or maintain your system.
Follow the instructions in Recovering from the Recovery Area to recover your VAIO
computer. [Details]
If you have not backed up your data, be sure to make a backup copy of your valuable
data using VAIO Care (Rescue Mode) : Recover or maintain your system before
recovering your VAIO computer. [Details]
If you have a backup created with the Windows backup feature before your VAIO
computer becomes unstable, but you have created or changed the file after that, back
up such a file with VAIO Care (Rescue Mode) : Recover or maintain your system.
Note
Recovering your VAIO computer will delete all the data on the built-in storage
device.
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