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Customer service information
If you experience any technical difficulties with your Star printer, please refer to Appendix A How
to deal with printing problems. This chapter describes easy methods to diagnose and resolve some
of the problems that you may encounter.
For further technical support, you should first contact your Authorized Star Dealer. If you require
additional support, Star Micronics offers a wide variety of technical support services. Please use
one of the telephone numbers listed below, depending on the country in which your Star printer
was purchased.
Star Micronics Technical Hotline:
North America: 1-908-572-3300
United Kingdom: 44-1277-232036
Hong Kong: 852-2795-2335
Australia: 61-2-748-4300
New Zealand: 64-9-570-1470
Star Micronics FaxBack (Document Retrieval) System:
Requires access to a facsimile machine or board with receive capability
North America: 1-908-572-4004
Star Micronics Bulletin Board Service:
Requires a computer modem
North America: 1-908-572-5010
United Kingdom: 44-1494-461395
France: 33-1-305807
Germany: 49-69-780929
Netherlands: 31-73-424485
Australia and New Zealand: 61-2-748-2960
Customer response
Star Micronics Co., Ltd. invites your suggestions and comments on your printer and this manual.
Please address your correspondence to Attn: Product Manager
Worldwide Headquarters
STAR MICRONICS CO., LTD.
536 Nanatsushinya, Shimizu,
Shizuoka, 424, Japan
North and South America Markets
STAR MICRONICS AMERICA, INC.
70- D Ethel Road West
Piscataway, NJ 08854-5950
European Market
STAR MICRONICS DEUTSCHLAND
GMBH
Westerbachstraße 59
D-60489 Frankfurt
F.R. of Germany
U.K. Market
STAR MICRONICS U.K. LTD.
Star House
Peregrine Business Park
Gomm Road, High Wycombe
Bucks. HP13 7DL, U.K.
Australian Market
STAR MICRONICS PTY. LTD.
Unit A/107-115 Asquith Street,
Silverwater, NSW 2141
Australia
New Zealand Market
STAR MICRONICS (N.Z.) LTD.
64 Lunn Ave. Mount Wellington
P.O. Box 6255, Wellesley St.,
Auckland, New Zealand.
Asian Market
STAR MICRONICS ASIA LTD.
18/F Tower 2, Enterprise Square
9 Sheung Yuet Road, Kowloon Bay, HONG
KONG