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72 Troubleshooting
Left margin moves to the
right during printing.
The paper is not loaded
correctly, causing the print
head to jam.
Remove all paper from the
printer and reload it. Try
printing again.
The ribbon cassette is not
installed correctly, causing
the print head to jam.
Make sure that the ribbon
cassette is installed
correctly. See “Installing the
ribbon cassette” on page 5.
The printer is not set up
correctly for the thickness of
paper being used.
Set up the printer for the
paper thickness you are
using. See “Adjusting for
paper thickness” on page 57.
Inappropriate settings are
selected by your application
program.
Choose different settings in
your application.
Static electricity caused by
interference from nearby
electrical devices or by low-
level humidity is affecting
printer operation.
Make sure that the printer is
not too close to any devices
with electric motors or that
raise the humidity level.
Some characters are printed
incorrectly.
The wrong emulation is
selected.
Check the emulation
selection and change it if
necessary. See page 25.
The wrong character table,
code page, or international
character set is selected.
Use the EDS Mode or the
User Setup Utility to select
the correct character table,
code page, or international
character set (page 28).
Static electricity caused by
interference from nearby
electrical devices or by low-
level humidity is affecting
printer operation.
Make sure that the printer is
not too close to any devices
with electric motors or that
raise the humidity level.
Problem Possible Cause Recommended Action