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Troubleshooting
Forgotten master password
You can reset the master password using the serial interface on the unit.
Use the S command, and type a new password. The old password is not
required for this procedure.
Similarly, you can press (and hold) the reset button (located to the
immediate left of the USB ports on the rear panel) for thirty seconds to
clear all settings and return the unit to factory defaults. This will clear the
password to be admin.
Using a PS/2 Mouse, the remote mouse pointer and local mouse
pointer don’t line up
Use the Mouse resync command in the main menu or press the Resync
button on the Bribar. If the mouse pointers still don’t line up, verify that
mouse acceleration has been disabled.
Please note: The Windows login screen does not accept the “mouse
acceleration” configuration, and always has the mouse accelerated
regardless of your configuration. Therefore, on this screen it is best to
avoid using the mouse.
After resync, the mouse pointers are still not aligned.
Use the video adjust menu to position your video image exactly where
it should be. Normally a slight video positioning error is perceived as
a mouse sync issue. A video positioning error is visible as a black line
along the top or bottom (and right or left) edges of the remote screen.
Remember to save your position changes!
Cannot login via SSH.
Remember to use either admin or a username created in the system
as the user name you give your SSH client. If you see a warning about
identity of host cannot be verified, and a question about saving the host’s
fingerprint, this is normal for the first time you connect to any machine
running SSH. You should answer yes so that your SSH client saves the