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S100 User Guide – Rev. D – June 2005 137
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Appendix D
Customer Assistance
Symmetricom's Customer Assistance Centers are a centralized resource to handle all your
customer needs. Our Centers are staffed with logistics personnel to handle product quotes,
order status and scheduling as well as technical personnel for technical support, installations
or service quotes.
Technical support is operated as a fee-based service, either under contract or on an hourly
basis. Visa, Mastercard are accepted as well as Purchase Orders from established
customers.
US Assistance Center
For the United States, Canada, Latin America, Caribbean, and the Pacific Rim (including
Asia, Australia and New Zealand) call:
Tel +1 888 367 7966 (+1 888 FOR SYMM) or +1 408 428 7907 (Worldwide)
Customer Service
For product quotes, service quotes, installations, order status and scheduling
7:00 am to 5:00 pm Pacific Time, Monday through Friday, excluding U.S. Holidays.
Technical Support
For technical support 24 hours a day, 7 days a week, every day of the year contact us at:
support@symmetricom.com
EMEA Assistance Center
For Europe, Middle East, and Africa, call:
Tel +44 (0) 1189 699 799 or +1 408 428 7907 (Worldwide)