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Chapter 4: Additional Information
Illustrations contained in this document are for representation only.
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loose, it may not work. Check with your Cable company to determine whether you’re
using the correct cable.
z If you subscribe to video service over cable, the cable signal may not be reaching the
modem. Confirm that good quality cable television pictures are available to the coaxial
connector you are using by connecting a television to it. If your cable outlet is “dead”,
call your Cable company.
z Verify that the Cable Modem service is EURO-DOCSIS/DOCSIS-compliant and
CableHome 1.1 compliant cable residential gateway by calling your cable provider.
I don’t hear a dial tone when I use a telephone.
z Telephone service is not activated. If the rightmost light on the Cable Modem stays on
while others flash, check with your TSP or cable company.
z If the Cable Modem is connected to existing house telephone wiring, make sure that
another telephone service is not connected. The other service can normally be
disconnected at the Network Interface Device located on the outside of the house.
z If using the second line on a two-line telephone, use a 2-line to 1-line adapter cable.
For more Usage and Troubleshooting Tips use the web site links provided on the CD-ROM:
http://www.cable-modem.rca.com/help