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E-DOC-CTC-20080421-0010 v1.0
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8 Troubleshooting
8.1 Setup wizard Troubleshooting
The Setup CD does not start automatically
If your computer runs:
Microsoft Windows:
1 Click the Windows Start button.
2 Click Run.
3 In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your
CD- or DVD-ROM drive.
Mac OS X:
1 On your desktop, double-click the CD icon.
2 Double-click Menu.
Your Thomson Gateway has not been found
If you see this error during setup, check whether:
The Thomson Gateway is turned on and fully initialized.
Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the
help of your operating system.
No dedicated firewall device or router is placed between your computer and the Thomson Gateway.
No personal network security software (for example firewall software) is running on your computer.
Your computer is correctly connected to the Thomson Gateway