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Problem Solving
Information Code
When an anomaly occurs, the display may show one of the Information Codes listed below. These will help you to identify
and correct the problem.
Info.
Code
Meaning Possible Action Page
030 Document is misfeeding. 1. Reload the document properly.
2. Remove the document jam.
3. Adjust ADF.
32
031 Document is too long or jammed.
Document length exceeds 39.4 inches (1 meter). The
length limitation for 600 dpi, is subject to the available
Memory size.
600dpi
(Max. Length is 24 inches (600 mm))
1. Reload the document properly.
2. Remove the document jam.
32
061 ADF Cover is open. Close the ADF Cover. --
400 During initial connection, receiving station did not
respond or communication error occurred.
1. Check with the other party.
2. Reload the document and send again.
--
402 During initial connection, communication error
occurred.
Reload the document and send again. --
403 No polling capability at the remote side. Ask remote side to set “POLLED=ON”. --
404/405 During initial connection, communication error
occurred.
Reload the document and send again. --
406 Transmission Password does not match.
Receiving Password does not match.
Received from an unauthorized station in Selective
Reception mode.
Check the password or the telephone number
in One-Touch or Abbreviated station.
--
407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again. --
408/409 Remote side confirms previous page(s) is(are)
illegible.
Wait a few minutes and send again. --
410 Communication aborted by the transmitting side. Check with the other party. --
411 Polling password does not match. Check the polling password. 58
412 No data from the transmitting side. Check with the other party. --
414 Polling password does not match. Check the polling password. 58
415 Polling transmission error. Check the polling password. 58
416/417/
418/419
Received data has too many errors. Check with the other party. --
420/421 Machine goes to receiving mode, but receives no
command from the transmitting side.
1. Remote side misdial.
2. Check with the other party.
--
422/427 Interface is incompatible. Check with the other party. --
430/434 Communication error occurred while receiving. Check with the other party. --
436/490 Received data has too many errors. Check with the other party. --