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9.JOB STATUS
12.ERROR CODE (Cont.)
9
3B20-3B22 Context-Type error Ask the sender to resend the E-mail with
attached files that are the TIFF format.
3B30-3B32 Invalid character set Ask the sender to resend the E-mail in the
ISO-8559-1/2 format.
3B40-3B42 E-mail decode error Ask the sender to resend the E-mail.
3C10-3C13 TIFF analysis error Ask the sender to resend the E-mail with
attached files that are the TIFF format.
3C20-3C22 TIFF compression error Ask the sender to resend the E-mail with
attached TIFF files in the MH, MR, MMR, or
JBIG compression.
3C30-3C32 TIFF resolution error Ask the sender to resend the E-mail with
attached TIFF files whose resolution is either
200 x 100, 200 x 200, 200 x 400, 300 x 300, or
400 x 400 dpi.
3C40-3C42 TIFF paper size error Ask the sender to resend the E-mail with
attached TIFF files that can be printed on the
paper available for this equipment.
3C50-3C52 Offramp transmission error Ask the sender to specify the correct fax
numbers and resend the E-mail.
3C60-3C62 Offramp security error Confirm the fax numbers that are specified in
the received offramp gateway job and ask the
sender to resend the E-mail with correct fax
numbers.
3C70 Power failure Confirm the job is recovered or not. If not, ask
the sender to resend the E-mail.
3D10 Destination address error Ask your administrator whether the DNS and
mail server settings are correctly set. If they
are correctly set, ask the sender to confirm the
destination address is correct.
3D20 Exceeding maximum offramp
destinations
Ask the sender to specify up to 40 destinations
for one offramp gateway job. The equipment
cannot perform the offramp gateway
transmission for more than 40 destinations.
3D30 Fax unit is not installed Make sure the Fax unit is installed, or
connected correctly.
3E10 POP3 server communication error Ask your administrator that the POP3 server
address is correctly set, or the POP3 server
works properly.
3E20 POP3 server communication timeout Ask your administrator that the POP3 server
works properly and the LAN cable is
connected to the server.
Error Code Cause & Message Corrective Action