Toshiba B-SX600 Printer User Manual


 
12. TROUBLESHOOTING
12- 5
White streaks appear on printout irregularly or the ribbon is wrinkled.
Possible causes Solutions / Reference
The print tone is too high. Check the print tone. If it is too high, decrease it.
[Help] on the Printing Preferences page in the
Printer Driver Properties
The Platen is dirty. Clean the Platen.
11.2 Cleaning the Platen
The ribbon is not loaded
properly.
Load the ribbon properly.
4. LOADING THE RIBBON
Check the following points.
If the ribbon is wrinkled, remove wrinkles and reload
the ribbon.
The ribbon inner core diameter is between 25.4 mm
and 26.4 mm.
The ribbon is wound around the Ribbon Shaft (Take-up
side) evenly.
The ribbon is wider than the loaded media.
The printer is not installed in an
appropriate operating
environment.
Check the temperatures and humidity in the installation
location of the printer.
2.2 Installation Location
The media is not loaded
properly.
Adjust the Media Guide position so that they fit the media.
If there is clearance between the Media Guide and the
media, the media cannot be fed straight. As a result,
white streaks appear on printouts.
The Print Head pressure is too
low.
Increase the Print Head pressure.
Step 10 in Section 5.1 How to Load the Media
Printouts have streaky smudges or fine lines.
Possible causes Solutions / Reference
The Print Head is not clean. Clean the Print Head.
11.5 Clearing the Print Head
The Ribbon Separation Plate is
dirty.
Clean the Ribbon Separation Plate.
11.3 Cleaning the Ribbon Separation Plate