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12. TROUBLESHOOTING
12- 5
■ White streaks appear on printout irregularly or the ribbon is wrinkled.
Possible causes Solutions / Reference
The print tone is too high. Check the print tone. If it is too high, decrease it.
⇒ [Help] on the Printing Preferences page in the
Printer Driver Properties
The Platen is dirty. Clean the Platen.
⇒ 11.2 Cleaning the Platen
The ribbon is not loaded
properly.
Load the ribbon properly.
⇒ 4. LOADING THE RIBBON
Check the following points.
• If the ribbon is wrinkled, remove wrinkles and reload
the ribbon.
• The ribbon inner core diameter is between 25.4 mm
and 26.4 mm.
• The ribbon is wound around the Ribbon Shaft (Take-up
side) evenly.
• The ribbon is wider than the loaded media.
The printer is not installed in an
appropriate operating
environment.
Check the temperatures and humidity in the installation
location of the printer.
⇒ 2.2 Installation Location
The media is not loaded
properly.
Adjust the Media Guide position so that they fit the media.
• If there is clearance between the Media Guide and the
media, the media cannot be fed straight. As a result,
white streaks appear on printouts.
The Print Head pressure is too
low.
Increase the Print Head pressure.
⇒ Step 10 in Section 5.1 How to Load the Media
■ Printouts have streaky smudges or fine lines.
Possible causes Solutions / Reference
The Print Head is not clean. Clean the Print Head.
⇒ 11.5 Clearing the Print Head
The Ribbon Separation Plate is
dirty.
Clean the Ribbon Separation Plate.
⇒ 11.3 Cleaning the Ribbon Separation Plate