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13. FREQUENTLY ASKED QUESTIONS (FAQ)
13- 2
Q: I use the model with the Peel-off Unit. A label is completely separated from the backing
paper and drops from the media outlet.
Am I using the Peel-off Unit in the wrong way?
A:
Ensure that the “Peel” checkbox is checked in the “Options” dialog box in the printer driver. If printing
is performed without checking the “Peel-off” checkbox, peeling will fail.
Please refer to Help for the Printer Driver for further information.
Q: A ribbon is torn apart during printing. What should I do?
A:
If printing is performed outside the guaranteed print area, a ribbon may be torn apart. Change a page
layout to place entire printed image within the guaranteed print area, or decrease the print tone to
prevent the ribbon from being torn apart.
Refer to section 3.5 Guaranteed Print Area for further information. In addition, refer to Help for the
Printer Driver for further information regarding the changing of the print tone.
Please note that the warranty is not applied to any problems caused by printing outside the
guaranteed print area.
Q: When the Peel-off unit is used, can I use the outlet of the Peel-off unit to tear off backing
paper?
A:
Do not use the outlet or the Strip Plate of the Peel-off unit to tear off the backing paper or labels, as this
may deform the Strip plate, and consequently cause the peeling failure.
Use scissors to cut the media at the point at least 150 mm away from the outlet of the Peel-off Unit.