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Stratagy General Description 01/03 19
Features 2
This chapter presents an overview of available Stratagy standard features. Stratagy ES features
provided through the use of Feature Groups are described in Chapter 3 – Stratagy ES Feature
Groups.
Audiotex
System Availability: All systems
By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded
information from Stratagy. This information can consist of general information about the
company, such as its address, telephone number and fax number, or it can include specific product
descriptions or other information that may be of interest to callers.
Benefit(s)
Provides a company with an automated, cost-effective method to answer customers’ most
frequently-asked questions.
Automated Attendant (AA)
System Availability: All systems
The system answers incoming lines and lets callers route their own calls by entering a mailbox
number or a Single-digit Menu. If the mailbox is recognized by the system, the call is handled
according to the configuration of that mailbox. This configuration may direct Stratagy to dial an
extension and, after performing Call Screening (if enabled), pass the call on to the user or execute
an IVR application.
Stratagy’s Automated Attendant feature is configured by the System Administrator. The user can
also control some features, such as DND and Call Screening, if configured by the System
Administrator.
Features can also be changed automatically based on the time of day. For example, the mailbox
can be put into the DND mode automatically after hours and turned off at the beginning of the next
business day.
Benefit(s)
• Enables callers to direct their own calls and leave accurate and complete messages for the
called party.
• Extends the company’s telecommunications capabilities and frees receptionists and other
personnel to perform duties other than answering the telephones.