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If Something Goes Wrong
The operating system is not working
The operating system is not working
Once you are familiar with the Home screens and used to the way
the operating system responds, you can easily detect if the it is not
working correctly. For example:
❖ The operating system responds differently from the normal
routine
❖ Screens and apps take a long time to load
❖ The screen does not look right
Unless a hardware device has failed, problems usually occur when
you change the system in some way such as installing a new app or
adding an external device.
Most issues are solved by “recycling the system’ turning it off then
back on. If this does not resolve the issue, try uninstalling the most
recently installed application or disconnecting the most recently
installed accessory. If this still does not resolve the issue, use the
About tablet setting to check for available system updates. For more
information, see “About tablet” on page 74.
Internet problems
My Internet connection is very slow.
Many factors contribute to the speed with which you can surf the
Internet. They include: network speed, network conditions, time of
day (when everyone else is surfing, your access can be slow) and
popularity of the sites you are trying to access. If accessing a
particular site is very slow, try later.
My browser cannot find the URL address I typed in.
Check the spelling of each name and the syntax of the address
carefully. A single incorrect letter or missed character will make it
impossible for your browser to locate the site.
My browser cannot find a site I bookmarked.
The World Wide Web is constantly changing. A site you
bookmarked yesterday may not be available today or its server may
be down for temporary repair. Try again later.