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If Something Goes Wrong
Optical disc drive problems
Your hard disk seems very slow.
If you have been using your computer for a long time, your
files may have become fragmented. Run Disk Defragmenter.
To do this:
1 Move your pointer to the upper-right corner of the screen
or swipe in from the right edge. When the Windows
®
charms appear click or touch the
Search ( ) charm,
then click or touch
Settings and, in the Search field,
type
Defragment.
2 Click or touch
Defragment and Optimize Drives.
3 From the Optimize Drives menu click or touch the drive
you wish to defragment.
4 Click or touch the
Optimize button.
The system will display the status as it optimizes and
defragments the drive.
Your data files are damaged or corrupted.
Refer to your software documentation for file recovery
procedures. Many software packages automatically create
backup files.
You may also be able to recover lost data using utility
software. Consult the dealer from whom you purchased your
computer and/or program. Your dealer is your best source
for current information.
Some programs run correctly but others do not.
This is probably a configuration problem. If a program does
not run properly, refer to its documentation and check that
the hardware configuration meets its needs.
Optical disc drive problems
You cannot access a disc in the drive.
If the optical disc drive is an external drive, make sure the
two USB cables or the AC adaptor cable are properly
connected to the computer and refer to the documentation
that came with your drive.
Make sure the tray that holds the optical disc is closed
properly. Press gently until it clicks into place.
Open the tray and remove the disc. Make sure the tray is
clean. Any dirt or foreign object can interfere with the laser
beam.