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User’s Manual 6-3
If something goes wrong
Your program stops responding
If you are working with a program that suddenly freezes all operations,
chances are the program has stopped responding. You can exit the failed
program without shutting down the operating system or closing other
programs.
To close a program that has stopped responding:
1. Press CTRL, ALT, and DEL simultaneously (once), then click Start
Task Manager. The Windows
®
Task Manager window appears.
2. Click the Applications tab. If a program has stopped responding, the
words "not responding" appear beside its name in the list.
3. Select the program you want to close, then click End Task. Closing the
failed program should allow you to continue working. If it does not,
continue with the next step.
4. Close the remaining programs one by one by selecting the program
name, then End Task. Closing all programs should allow you to
continue working. If it does not, power off your computer and then
restart it.
Software The problems may be caused by your software or
disk. If you cannot load a software package, the
media may be damaged or the program might be
corrupted - in these instances try loading another
copy of the software if possible.
If an error message appears while you are using a
software package you should refer to the
documentation supplied with it as this will usually
include a problem solving section or a summary of
error messages.
Next, you should check any error messages
against the operating system documentation.
Hardware If you cannot find a software problem, you should
then check the setup and configuration of your
hardware. First run through the items in the
preliminary checklist as described previously then,
if you still cannot correct the problem, try to identify
the source - the next section provides checklists
for individual components and peripherals.
Before using a peripheral device or application software that is not an
authorized TOSHIBA part or product, make sure the device or software can
be used with your computer. Use of incompatible devices may cause injury
or may damage your computer.