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Troubleshooting
9-18 User’s Manual
T
ROUBLESHOOTING
Fingerprint Sensor
Problem Procedure
Reading of the
fingerprint was not
successful.
Please try again using the correct posture. Refer
to Using the Fingerprint Sensor in Chapter 4,
Operating Basics.
Try the recognition process again using another
enrolled finger.
The fingerprint cannot
be read due to
injuries to the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Power on
Security or Single
Sign On feature
cannot be enabled.
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Fingerprint Power on
Security does not
work
1. Make sure you have enroll finger in win-
dows account.
2. Set the User Password by using TOSHIBA
HW Setup and restart the system.
3. Make sure place a checkmark in "Replace
the power-on and hard drive passwords
with the fingerprint reader" on the Protector
Suite QL setting.