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User’s Manual 9-24
Troubleshooting
Video Playback
FM tuner
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system so it is important that you investigate other sources of assistance
first. Before contacting TOSHIBA, try the following:
■ Review troubleshooting sections in the documentation supplied with
your software and/or peripheral devices.
Problem Procedure
DVD does not play
smoothly when using
the Windows Media
Center of the DVD
playing software
Try setting the configuration in the BIOS setup.
However, note that when the BIOS setup
configuration is modified, the power saving
function of PCI Express becomes disabled. Refer
to Chapter 7, HW Setup for more information.
Set the PCI Express Link ASPM in the BIOS
setup using the following steps:
1. Press the F1 key. The BIOS setup screen will
appear.
2. Set the PCI Express Link ASPM to Disabled
in BATTERY.
3. Press the END key. A confirmation message
will appear.
4. Press the Y key. The BIOS setup will
terminate and the computer will reboot.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.
The computer is equipped with either a modem jack or FM tuner jack.
Problem Procedure
Poor reception Adjust the FM tuner antenna.
Make sure the FM tuner antenna connection is
secure.
If you are still unable to resolve the problem,
contact your reseller, dealer or service provider.