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Appendix C.
Technical Support and Service
For this advanced Intelligent Switch, we provide easy access to
technical support information through a variety of services. Here
describes these services.
Registration
Fill in the Registration Card in the package and fax it to the fax
number on the card, or you can visit the online Web site on the card.
Once registered, we will constantly inform you of updated technical
and service information of any new related products.
Problem Report
If any problems occur during your operation, please follow the
Appendix A for troubleshooting. Before contact your dealer, network
supplier or our service support, write down these information on a
paper for a better description: Symptoms, error messages,
frequency, product model name, serial number, part number,
hardware, software and operation system you are using.
Hardware Repair Service
If there are problems with the hardware, you can return the
hardware for repair. Please follow below steps to return you
hardware:
Contact your local dealer or service contact on the Registration card,
describe the problem, and ask for an RMA (Return Merchandise
Authorization) number. If your hardware is still under warranty, you
must also provide your purchase date and where you bought it.
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