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10
Chapter 1
Introduction
Technical Support
If a problem arises with your system, you should turn to your dealer for help
first. Your system has most likely been configured by them, and they should
have the best idea of what hardware and software your system contains.
Hence, they should be of the most assistance. Further, if you purchased your
system from a dealer near you, you can actually bring your system in to them
to have it serviced, instead of attempting to do so yourself (which can have
expensive consequences).
Help resources:
1. See FAQ and beep codes sections of this manual.
2. See Tyan web site for FAQ, bulletins, driver updates, etc.
http://www.tyan.com
3. Contact your dealer or distributor for help BEFORE calling Tyan.
4. Check the Tyan user group: alt.comp.periphs.mainboard.tyan
Returning Merchandise for Service
During the warranty period, contact your distributor or system vendor FIRST
for any product problems. This warranty only covers normal customer use and
does not cover damages incurred during shipping or failure due to the
alteration, misuse, abuse, or improper maintenance of products.
For Resellers Only:
A receipt or copy of your invoice marked with the date of purchase is required
before any warranty service can be rendered. You can obtain service by calling
the manufacturer for a Return Merchandise Authorization (RMA) number. The
RMA number should be prominently displayed on the outside of the shipping
carton and the package should be mailed prepaid, or hand-carried to the
manufacturer. TYAN will pay to have the board shipped back to you.