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OMNI 5XXX AND V
X
5XX/V
X
6XX INSTALLATION GUIDE 43
CHAPTER 6
Troubleshooting
Guidelines
The troubleshooting guidelines provided in the following section are included to
assist you to successfully install and configure your V
x
5xx/V
x
6xx terminal. If you
have problems operating your V
x
5xx/V
x
6xx terminal, please read through these
troubleshooting examples.
If the problem persists even after performing the outlined guidelines or if the
problem is not described below, contact your local VeriFone representative for
assistance. Typical examples of malfunction you may encounter while operating
your V
x
5xx/V
x
6xx terminal and steps you can take to resolve them are listed.
Terminal Does
Not Start
• Ensure that the smart battery charge state is not below the critically low level.
(For V
x
6xx terminals only.)
• Recharge or replace the smart battery. (For V
x
6xx terminals only.)
• Ensure that you pressed the ENTER/ON key for approximately 3 seconds,
until the unit lit up.
Terminal Display
Does not Show
Correct/Readable
Info
• Recharge or replace the battery. (For V
x
6xx terminals only.)
• Connect the V
x
5xx/V
x
6xx terminal in to a known-good power supply (if you
have one) to see if this clears the problem.
If the problem persists, contact your local VeriFone representative for assistance.
NOTE
The V
x
5xx/V
x
6xx terminal comes equipped with tamper-evident labels. The
V
x
5xx/V
x
6xx contains no user serviceable parts. Do not, under any circumstance,
attempt to disassemble the terminal. Perform only those adjustments or repairs
specified in this guide. For all other services, contact your local VeriFone service
provider. Service conducted by parties other than authorized VeriFone
representatives may void any warranty.
CAUTION
Use only a VeriFone-supplied power pack. Using an incorrectly rated power
supply may damage the terminal or cause it not to work as specified. Before
troubleshooting, ensure that the power supply being used to power the terminal
matches the requirements specified on the bottom of the terminal. (See Chapter
3, Specifications, for detailed power supply specifications.) Obtain the
appropriately rated power supply before continuing with troubleshooting.