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Return Material Authorization Policy
Before returning a product directly to Xantrex you must obtain a Return
Material Authorization (RMA) number and the correct factory “Ship To”
address. Products must also be shipped prepaid. Product shipments will
be refused and returned at your expense if they are unauthorized,
returned without an RMA number clearly marked on the outside of the
shipping box, if they are shipped collect, or if they are shipped to the
wrong location.
When you contact Xantrex to obtain service, please have your operating
manual ready for reference and be prepared to supply:
• The serial number of your product
• Information about the installation and use of the unit
• Information about the failure and/or reason for the return
• A copy of your dated proof of purchase
When you ship:
1. Package the unit safely, preferably using the original box and
packing materials. Please ensure that your product is shipped fully
insured in the original packaging or equivalent. This warranty will
not apply where the product is damaged due to improper packaging.