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2. Include the following:
• The RMA number supplied by Xantrex Technology Inc. clearly
marked on the outside of the box.
• A return address where the unit can be shipped. Post office boxes
are not acceptable.
• A contact telephone number where you can be reached during work
hours
• A brief description of the problem
Ship the unit prepaid to the address provided by your Xantrex customer
service representative.
If you are returning a product from outside of the USA or Canada:
In addition to the above, you MUST include return freight funds and are
fully responsible for all documents, duties, tariffs, and deposits.
If you are returning a product to a Xantrex Authorized Service
Center (ASC): A Xantrex return material authorization (RMA)
number is not required. However, you must contact the ASC prior to
returning the product or presenting the unit to verify any return
procedures that may apply to that particular facility.