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9.6 <
Troubleshooting>
Print job is
extremely
slow.
(Continued)
If using Windows
98/Me, the
Spooling Setting
may be set
incorrectly.
From the
Start
menu, choose
Settings and
Printers
. Right-
click the Xerox Phaser 3124,
Xerox Phaser 3125
PCL 6, or
Xerox Phaser 3125 PS
printer
icon, choose Properties, click
the Details tab, and then
choose the Spool Settings
button. Select the desired spool
setting.
The computer
may have
insufficient
random-access
memory (RAM).
Simplify the page layout and
remove any unnecessary
graphics from the document.
Half the page
is blank.
The page layout
is too complex.
Simplify the page layout and
remove any unnecessary
graphics from the document.
The page
orientation setting
may be incorrect.
Change the page orientation in
your application. See the
Software Section.
The paper size
and the paper
size settings do
not match.
Ensure that the paper size in
the printer driver settings
matches the paper in the tray.
Or, ensure that the paper size
in the printer driver settings
matches the paper selection in
the software application
settings you use.
The paper
keeps
jamming.
There is too much
paper in the tray.
Remove excess paper from the
tray.
If printing on special print
media, use the manual tray.
An incorrect type
of paper is being
used.
Use only paper that meets
printer specifications.
If printing on special print
media, use the manual tray.
There may be
debris inside the
printer.
Open the front cover and
remove the debris.
Condition Possible cause Suggested solutions
The printer
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable
is loose or
defective.
Disconnect and reconnect the
printer cable. Try a print job that
you have already printed
successfully. If possible, attach
the cable and printer to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
The wrong printer
driver was
selected.
Check the application’s printer
selection menu to ensure that
your printer is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a C:\
prompt, type Dir LPT1, and
press
Enter
. (This assumes
you are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off
and then back on again.
Pages print,
but are
blank.
The toner
cartridge is
defective or out of
toner.
Redistribute the toner
cartridge. See page 8.3.
If necessary, replace the toner
cartridge. See page 8.4.
The file may have
blank pages.
Check the file to ensure that it
does not contain blank pages.
Some parts, such
as the controller
or the board, may
be defective.
Contact a service
representative.
The
illustrations
print
incorrectly in
Adobe
Illustrator.
The setting in the
software
application is
wrong.
Select Download as Bitmap in
the
Advanced Options
window
of the graphic properties. Print
the document again.
Condition Possible cause Suggested solutions