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Printer Warranty
Xerox warrants that the Phaser 3400 Printer will be free from defects in materials and
workmanship for a period of one (1) year from the date of shipment. If the product
proves defective during the warranty period, Xerox, at its option, will:
(1) repair the product by means of telephone support or depot service at no charge for
parts or labor,
(2) replace the product with a comparable product,
(3) replace the product with a remanufactured unit, or
(4) refund the amount paid for the product, less a reasonable allowance for usage, upon
its return.
Under this product warranty, the Customer must notify Xerox or its authorized service
representative of the defect before the expiration of the warranty period. To obtain
service under this warranty, the Customer must first contact Xerox Telephone Support
personnel or that of its authorized service representative. Telephone Support personnel
will work to resolve issues professionally and quickly, however the Customer must
reasonably assist Xerox or its authorized representative.
If telephone support is unsuccessful, Xerox or its authorized service representative will
provide warranty repair at a designated depot site without charge as provided below.
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Service is available at a designated service depot(s) in the United States and
Canada for products purchased in the United States and Canada.
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Inside the European Economic Area, service is available at a designated service
depot(s) for products purchased in the EEA.
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Outside the US, Canada, & EEA, service is available at a designated service
depot(s) in the country of purchase.
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Xerox reserves the right to charge for depot service in exceptional cases.
A description of the depot process may be obtained from the local Xerox Customer
Support Center or authorized Xerox distributor. Depot service is at Xerox or its
authorized service representative’s sole discretion and is considered an option of last
resort.
If the Customer’s product contains features that enable Xerox or its authorized service
representative to diagnose and repair problems with the product remotely, Xerox may
request that the Customer allow such remote access to the product.
In the maintenance of the product, Xerox may use new or equivalent to new parts or
assemblies for equal or improved quality. All defective parts and assemblies become the
property of Xerox. Xerox, at its option, may request the return of these parts.