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5 Troubleshooting
96 8265/8290/8365/8390 User Guide
(14) Media is crooked while printing.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 The loading position of the media
is not correct.
Load the media correctly. Refer to ‘Loading media’
(15) The printer is not connected to a computer using the Centronics interface.
No. Possible cause Solutions References
1 When the printing data is
transferred from the computer,
the DATA lamp on the operation
panel is not lit.
If the DATA lamp is not
lit, contact the computer
maker.
-
2 The type of command that is
currently set, does not match the
command of a computer or a
driver.
Match the command
setting of the printer to
the environment of a
computer or a driver.
Refer to ‘Menu Overview’
(16) The printed lines are blurred.
No. Possible cause Solutions References
1 You did not use recommended
media.
Use recommended
media.
Refer to ‘Media type’
2 You used too thick or too thin
media.
Use recommended media Refer to ‘Media type’
3 You used bond media. Use recommended
media.
Refer to ‘Media type’
4 The printed surface is not the
printable side.
Pay attention to the
printable side to load
media correctly.
Refer to ‘Media handling’
5 Did you try head cleaning? Perform head cleaning.
Perform strong cleaning.
Clean the surface of the
print head.
Perform long save
cleaning.
Refer to ‘Head cleaning’
Refer to ‘Cleaning the cleaning
wiper’