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XEROX DOCUPRINT 96/4635/180 IPS GUIDE TO PERFORMING ROUTINE MAINTENANCE 7-1
7. 7Maintenance and support
services
This chapter provides information on the services Xerox provides to
help you keep your DocuPrint printer running efficiently. It describes
the services available to you and how to take advantage of these
services.
Note: The support services described in this chapter apply to the
United States only. For information on the support services available
internationally, consult your Xerox representative.
Xerox Customer Services Support Center
Before calling your Customer Service Support Center, make sure
you have tried the corrective actions described in the Xerox
DocuPrint 96/4635/180 Troubleshooting Guide. If a problem persists,
gather the necessary information and call your customer service
support center (or contact your local Xerox operating company).
Refer to the Xerox DocuPrint 96/4635/180 Troubleshooting Guide
chapter “Calling for service” for the information you should have
ready when you call.
In the United States, call the following number to report DocuPrint
hardware or software problems:
1-800-822-2979
Note: This phone number is attached to your printer at installation
time.