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MAINTENANCE AND SUPPORT SERVICES
7-2 XEROX DOCUPRINT 96/4635/180 IPS GUIDE TO PERFORMING ROUTINE MAINTENANCE
Xerox Documentation and Software Services
XDSS distributes the documents you need to install and use the
DocuPrint printer, other Xerox printers, and associated software. If
you register for site subscription service, XDSS will automatically
send you updates and revisions as they become available.
To order this documentation, call Xerox Documentation and Software
services:
1-800-327-9753 (U.S. only), between the hours of 6:00 a.m. and
4:00 p.m., Pacific time.
XDSS representatives will explain the services available, answer
your questions, and take orders for documentation.
You can also order on the web:
www.xdss.com
Xerox Font Center
The Xerox Font Center (or your local Xerox operating company) can
send you samples and catalogs of the fonts available for your printer.
To receive font samples, obtain price information, obtain technical
support, or order licensed or custom fonts, call:
1-800-445-FONT (3668) between 6:00 a.m. and 5:00 p.m.,
Pacific time.
You can get font information on the web:
www.font.net
Operator Training
Operator training is conducted at your location shortly after your
DocuPrint printer is installed. Training takes approximately two to
four hours, depending on the system configuration. It includes hands-
on practice running basic jobs, performing routine maintenance, and
solving problems. Determine the number of operators you want to
attend the initial training, schedule training dates and times through
your Xerox sales representative.
Additional training classes, such as Advanced Customer Training
(ACT) for operators, teach advanced service and maintenance skills.
A variety of classes and workshops are available through Xerox
Customer Education.