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Xerox CopyCentre C20, WorkCentre M20 and WorkCentre M20i User Guide Page 11-17
Troubleshooting
E-mail Problems
Faded graphics Toner may be low. Remove the toner cartridge and shake it gently
to distribute the toner evenly. Then reinstall the
toner cartridge.
Ensure that a spare toner cartridge is available.
PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION
Not Assigned The Group Mail you tried
to use has no E-mail
assigned to it.
Type the address manually.
Send Error (SMTP) Your machine cannot
connect with the server or
has lost contact due to a
network problem.
Try again. If the problem persist, try again once
the network fault is resolved.
Recipient Address
Failure
The recipient address
could not be contacted or
is invalid.
Ensure correct address is entered.
Connection Failure Any type of
communication or
network failure during E-
mail operations.
Try again.
Authentication Failure Invalid Account or
Password
Ensure correct account and password are used.
Authentication
Required
Authentication is disabled
and the mail server
requires it.
Ensure Authentication is enabled. Refer to the
System Administrator.
SMTP Server CONN.
Failure
SMTP server connection
failure.
Invalid Server or Port
No.
Wrong SMTP server or
port number.
SMTP DNS CONN.
Failure.
DNS connection failure.
SMTP DNS Domain
Error
Error in the SMTP DNS
Domain.
PROBLEM PROBABLE CAUSE SUGGESTED SOLUTION