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User Guide 55
Troubleshooting
Symptom: Light or faint prints
The overall image is lighter than normal.
Symptom: Blank prints
The entire printed page is blank with no visible print.
Possible causes and solutions:
The paper stock may be damp. Replace the
paper stock.
If you are using Draft Mode, turn off Draft
Mode.
The toner level may be low. If the Laser Print
Cartridge is low on toner, replace it.
Possible causes and solutions:
If you just installed a new Laser Print Cartridge,
the yellow sealing tape may still be in place.
Remove the tape.
Multiple sheets may have been fed from the
paper tray at the same time. Remove the paper
from the paper tray and fan it. Also, ensure that
the paper is correctly loaded in the tray.
Printable data may not have been received from
the computer. To test this, print a Configuration
Sheet, as described on the previous page. If the
Configuration Sheet is normal, check the
Interface cable between the computer and
printer, the printer set up, and application
software. If the configuration Sheet is blank,
contact your Customer Support Center.
The Laser Print Cartridge may be defective or
low on toner. Replace the Laser Print Cartridge.
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