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Troubleshooting
184 Xerox® WorkCentre® 3655 Multifunction Printer
User Guide
Symptom Solutions
The top margin is incorrect.
• Ensure that the paper is loaded properly.
• Ensure that the margins are set correctly in the application you are using.
The printed surface of the paper is
bumpy.
1. Print a solid image over the entire surface of one sheet of paper.
2. Load the printed sheet into the tray with the printed side face down.
3. Print five blank pages to remove debris from the fuser rollers.
Copy and Scan Problems
If the copy or scan quality is poor, refer to the following table.
Symptoms Solutions
Lines or streaks present in copies only made
from the document feeder.
There is debris on the document glass. When scanning, the paper
from the document feeder passes over the debris creating lines or
streaks. Clean all glass surfaces with a lint-free cloth.
Spots present in copies taken from the
document glass.
There is debris on the document glass. When scanning, the debris
creates a spot on the image. Clean all glass surfaces with a lint-free
cloth.
The reverse side of the original is showing on
the copy or scan.
Turn on Background Suppression.
Image is too light or too dark.
• Copy: To lighten, darken, or adjust contrast, use the Image
Quality settings.
• Scan: To lighten, darken, or adjust contrast, use the Advanced
Settings Tab.
If the problem persists, for online support information, go to www.xerox.com/office/WC3655support.