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Troubleshooting
Xerox® WorkCentre® 3655 Multifunction Printer 187
User Guide
Getting Help
This section includes:
• Control Panel Messages .................................................................................................................................................. 187
• Using the Integrated Troubleshooting Tools ......................................................................................................... 188
• Online Support Assistant ................................................................................................................................................ 188
• Remote Services .................................................................................................................................................................. 188
• Information Pages ............................................................................................................................................................ 189
•
More Information .............................................................................................................................................................. 189
Your printer comes with utilities and resources to help you troubleshoot printing problems.
Control Panel Messages
The printer control panel provides information and troubleshooting help. When a fault or warning
condition occurs, the control panel displays a message informing you of the problem. For many status
and warning messages, the control panel Information provides additional information.
Control Panel Help
When a fault occurs that stops the printing operation, such as a paper jam, a message appears on the
screen. A graphical illustration appears to indicate the location of the fault with a brief explanation of
the action to take to clear the fault. The illustration changes to indicate multiple locations and actions to
take.
Viewing Warning Messages on the Control Panel
When a warning condition occurs, a message appears on the control panel to inform you of the problem.
Warning messages inform you about printer conditions, such as low supplies or open doors, that require
your attention. If more than one warning condition occurs, only one is displayed on the control panel.
Viewing Current Faults on the Control Panel
When a fault condition occurs, a message appears on the control panel to inform you of the problem.
Fault messages warn you about printer conditions that prevent the printer from printing or degrade
printing performance. If more than one fault occurs, only one is displayed on the control panel.