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Troubleshooting
9.
3
Tips for avoiding paper jams
By selecting the correct paper types, most paper jams can be
avoided. When a paper jam occurs, follow the steps outlined in
page 9.1.
• Follow the procedures in page 2.3. Ensure that the
adjustable guides are positioned correctly.
• Do not overload the paper input tray. Ensure that the paper
is below the paper capacity mark on the inside wall of the
paper input tray.
• Do not remove paper from the paper input tray while your
machine is printing.
• Flex, fan, and straighten the paper before loading.
• Do not use creased, damp, or highly curled paper.
• Do not mix paper types in the paper input tray.
• Use only recommended print materials. See page 3.2.
• Ensure that the recommended print side of print materials is
facing down in the paper input tray and facing up in the
manual feeder.
Understanding the Status LED
The Status LED on the control panel shows the status of your
machine. See the table below to know your machine’s status.
Status Description
Off • The machine is off-line.
• The machine is in Power Save mode.
When data is received, or any button is
pressed, it switches to on-line
automatically.
Green On The machine is on-line and can be used.
Blinking • When the backlight slowly blinks, the
machine is receiving data from the
computer.
• When the backlight normally blinks, the
machine is scanning the loaded
document.
• When the backlight fast blinks, the
machine is printing data.
Red On • The toner cartridge is totally exhausted.
Remove the old toner cartridge and
install a new one. See page 8.4.
• A paper jam has occurred. To solve the
problem, see page 9.1.
• The front cover is open. Close the front
cover.
• There is no paper in the paper input
tray. Load paper in the paper input tray.
• The machine has stopped due to a major
error. Check the display message. See
page 9.4 for details on the meaning of
the error message.
Blinking • A minor error occurs and the machine is
waiting for an error to be cleared. Check
the display message. When the problem
is cleared, the machine resumes.
• The toner cartridge is low. Order a new
toner cartridge. You can temporarily
improve print quality by redistributing
the toner. See page 8.4.